If you’re having trouble taking screenshots or screen recordings on Mac, then check if you have granted permissions to Droplr on your device. With the Big Sur and Monterey updates, users need to grant permission to Droplr to access their device’s screen.
To grant these permissions, first go to System Preferences > Security & Privacy > Privacy.
To grant Droplr permission to take screenshots and screen recordings, click on “Camera” and check the box next to Droplr. You can additionally grant permission to take screen recordings by clicking on “Screen Recording” and checking the box next to Droplr. To grant Droplr permission to record audio, click on “Microphone” and check the box next to Droplr.
If you cannot find the option for Droplr under your permissions, then go back to your Droplr application. Click on “Screencast as HD video”, then select “allow” on the pop-up window asking whether to grant Droplr permission to your device.
If you are still having trouble after granting Droplr these permissions, contact our live support for more assistance.