Category: FAQ & Troubleshooting

Let’s examine the difference between a disabled account and a deleted account for Droplr. What is a Disabled Account? If a user’s Droplr account is disabled, that user can no longer log in. However, the user’s record and files will not be deleted. Only account admins can disable a user’s account by going to Settings Read More

If you’re having trouble taking screenshots or screen recordings on Mac, then check if you have granted permissions to Droplr on your device. With the Big Sur and Monterey updates, users need to grant permission to Droplr to access their device’s screen. To grant these permissions, first go to System Preferences > Security & Privacy Read More

You can cancel your Droplr subscription at any time after creating your account. To cancel your subscription, go to your Droplr library. Click on the drop-down menu in the upper right hand corner, then click “Billing”. Scroll down to the bottom of the page and click on the red button that says “Cancel Subscription”.  A Read More

Are you having trouble installing and/or accessing the Droplr Windows app? Then this is the help article for you! You can follow the below steps to download and install the Droplr app for Windows: Navigate to your Droplr dashboard. In the lower left corner, click on “Download for Windows” to begin downloading the Windows app. Read More

Droplr offers three different plans: Pro Plus for individuals and Teams and Enterprises for businesses. You can pay for each plan either monthly or annually. Annual plans include a discount in price. You can see the price for each annual plan in this image:  As shown above, an annual Pro Plus plan costs $72/year. An Read More

Select multiple files at once using these steps: 1. Click on the files you want to delete in your Droplr dashboard. 2. Click on the delete icon, which looks like a trashcan, in the upper right corner of your dashboard. 3. After selecting your files, type out “DELETE” to confirm that you want to delete Read More

Droplr does not allow these file types: .EXE, .SCR* .ADE, .ADP, .BAT, .CHM, .CMD, .COM, .CPL, .EXE, .HTA, .INS, .ISP, .JAR, .JS, .JSE, .LIB, .LNK, .MDE, .MSC, .MSI, .MSP, .MST, .NSH .PIF, .SCR, .SCT, .SHB, .SYS, .VB, .VBE, .VBS, .VXD, .WSC, .WSF, .WSH These file types are commonly used for hosting malware, phishing, or viruses. Read More

Droplr adheres to the General Data Protection Regulation (GDPR), a law which regulates and addresses data protection and privacy. As such, after deleting files, Droplr can recover deleted files for only one week from time of deletion.  Read More

Select multiple files at once to download using these steps. Click on the files you want to download. After selecting your files, click on the download icon at the top of your dashboard. You can then select whether to individually download drops or download them all to a ZIP file. Read More

What happens when I delete my Droplr account? When a user deletes their account, all their files and content are deleted within 14 days in accordance with the General Data Protection Regulation (GDPR), a law which regulates and addresses data protection and privacy. What happens when I delete a drop from my Droplr account? When Read More

In this article, you will learn how to change your email for your Droplr account. If you have signed up with the wrong email or want to update the new one, don’t worry, you can change this easily. Changing your email address is really simple. You just need to go to your Droplr dashboard. Click on Read More

In this article, you’ll learn how to change the password of your Droplr account. Want to change your password? You can do it through the “Your Profile” setting inside the dashboard. You can get to your dashboard by clicking on your avatar icon at the top right corner of the account page. Here you have Read More

Learn how to add a new credit card on your Droplr account. Adding a new credit card is simple. Got a new card and want to update your account information? Simple. Head over to your Droplr dashboard. You have to be logged in to access your settings. Click your avatar in the top right corner and Read More

This article will help you learn how to set up your account and make it unique, just like you! Once you’ve created your Droplr account you can make it a bit more customized and personalized. The more personal your account is, the easier it is to use. Start with these few simple steps. 1. Self-Destruct Read More

In this article, you will learn how to effectively contact our support team and solve your issues. Whenever you have any question you can ask us in a few different ways, we’ll be waiting ready to help. So contact us in the way that works best for you. Our support team is working on business hours Read More

When you delete any Droplr link. When you as a user delete a Droplr link (file, screenshot, screencast, etc.) we remove all the associated files within 7 days after the record is marked as deleted. Read More

A step by step guide to configuring a custom domain for Droplr with HTTPS / SSL using AWS & CloudFront. You will need to configure a CloudFront distribution with a SSL certificate for your custom domain that has custom.droplr.com as an origin. This guide assumes that you are familiar with AWS and CloudFront and that Read More

Droplr has made custom domains much more stable and secure by enabling HTTPS support. You can choose to personalize Droplr with a custom domain for your drop links instead of using our own short url (d.pr). For example: http://mydomain.com/1a2b Here’s how to set it up. Pre-login steps Domain Configuration Use CloudFlare if you need ssl, as it is Read More