Category: FAQ & Troubleshooting

Droplr does not allow these file types: .EXE, .SCR* .ADE, .ADP, .BAT, .CHM, .CMD, .COM, .CPL, .EXE, .HTA, .INS, .ISP, .JAR, .JS, .JSE, .LIB, .LNK, .MDE, .MSC, .MSI, .MSP, .MST, .NSH .PIF, .SCR, .SCT, .SHB, .SYS, .VB, .VBE, .VBS, .VXD, .WSC, .WSF, .WSH These file types are commonly used for hosting malware, phishing, or viruses. Read More

Pro Plan HD screen recording duration : 1 minute  Pro Plus, Team, and Enterprise Plans HD screen recording duration : Unlimited  Read More

Mac If you are recording on Full-Screen mode you can find the microphone setting in options. On the recording bar, before you start recording, select the microphone icon and choose “built-in-microphone” or “none” on the recording bar.You can only record sound for HD videos.  GIFs do not record with with sound. Windows If you are Read More

Droplr adheres to the General Data Protection Regulation (GDPR), a law which regulates and addresses data protection and privacy. As such, after deleting files, Droplr can recover deleted files for only one week from time of deletion.  Read More

Select multiple files at one by following these steps Click on the first file you want to download and then hold the Shift key down Click on the last file you want and all the files will be selected between the first and the last file.  After selecting your files, click on the download icon. Read More

What happens when I delete my Droplr account? When a user deletes their account, all their files and content are deleted within 14 days in accordance with the General Data Protection Regulation (GDPR), a law which regulates and addresses data protection and privacy. What happens when I delete a drop from my Droplr account? When Read More

In this article, you will learn how to change your email for your Droplr account. If you have signed up with the wrong email or want to update the new one, don’t worry, you can change this easily. Changing your email address is really simple. You just need to go to your Droplr dashboard. Click on Read More

In this article, you’ll learn how to change the password of your Droplr account. Want to change your password? You can do it through the “Your Profile” setting inside the dashboard. You can get to your dashboard by clicking on your avatar icon at the top right corner of the account page. Here you have Read More

Learn how to add a new credit card on your Droplr account. Adding a new credit card is simple. Got a new card and want to update your account information? Simple. Head over to your Droplr dashboard. You have to be logged in to access your settings. Click your avatar in the top right corner and Read More

This article will help you learn how to set up your account and make it unique, just like you! Once you’ve created your Droplr account you can make it a bit more customized and personalized. The more personal your account is, the easier it is to use. Start with these few simple steps. 1. Update Read More

In this article, you will learn how to effectively contact our support team and solve your issues. Whenever you have any question you can ask us in a few different ways, we’ll be waiting ready to help. So contact us in the way that works best for you. Our support team is working on business hours Read More

When you delete any Droplr link. When you as a user delete a Droplr link (file, screenshot, screencast, etc.) we remove all the associated files within 7 days after the record is marked as deleted. Read More